Refund policy

Return & Refund Policy

Last updated: February 16, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging. Proof of purchase may be required.

How to Start a Return
To start a return, contact us at tshirts@printhouzzusa.com with your order number.

If your return is approved, we will provide return instructions and the return address.

Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to an item arriving damaged, defective, or incorrect.

Damages, Defects, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us at tshirts@printhouzzusa.com as soon as possible so we can make it right.

In these cases, we will offer a replacement or refund once the issue is confirmed.

Non-Returnable Items
Certain items are non-returnable, including:

Final sale items  
Gift cards  
Items that have been worn, washed, or used  

Because many of our products are made to order, we may not be able to accept returns for change of mind, sizing issues, or personal preference.

Exchanges
The fastest way to get the item you want is to request a return (if eligible) and place a new order once the return is approved.

Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, refunds are issued to the original payment method within 10 business days. Processing time may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at tshirts@printhouzzusa.com.

Contact Information
Print Houzz USA Inc  
211 Atlantic Street  
Central Islip, NY 11722  
United States  

Email: tshirts@printhouzzusa.com  
Phone: (718) 600-8721